1 Agreement
1.1 In these terms and conditions, “we”, “us”, “our” or “Livetoplay” refers to Livetoplay.online ApS, a company registered in Estonia at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145. “You” and “your” refers to the private or business customer purchasing Live to Play, partner gift cards or products. “Website” refers to livetoplay.online.
1.2 By purchasing and/or using Live to Play,or products, you agree to be bound by these terms and conditions (“Terms & Conditions”). If you purchased Live to Play for use by someone else, then you must advise the user of Live to Play of the user terms.
1.3 These terms and conditions may be subject to change from time to time by us.
2 Purchasing products from Livetoplay
2.1 When applicable, a range of products are available on the Website that can be purchased when redeeming TGGC.
2.2 The product assortment will vary according to country, and not all countries are subject to purchasing goods/products directly from Livetoplay.
3 Purchasing partner gift cards from Livetoplay
3.1 We handle third party gift cards, which we refer to as “partner gift cards” such as Amazon, Zara, Adidas gift cards. The list of partner gift cards available in each country can be found on the Website.
3.2 Partner gift cards can only be spent at the relevant partner’s store and/or via its website.
3.3 Partner gift cards purchased on our Website are subject to the relevant partner gift card terms and conditions of use.
3.4 The partner is responsible for the redemption of its partner gift card and for dealing with any queries arising from its use, including any defects relating to its partner gift card and the products or the services purchased with it. The partner is with whom the partner gift card is redeemable.
3.5 You purchase the partner gift card from Livetoplay, but you can only redeem it on the partner’s website or in their physical shop.
3.6 Be aware that if the partner ceases to trade or carry on its business for any reason, you (or the holder) will not be able to get a refund for the partner gift card or any other compensation from Livetoplay.
3.7 Cash redemption of the partner gift card must take place with the partner and is subject to the partner’s terms and conditions and must be agreed with the partner.
3.8 Any queries or complaints regarding goods or services purchased using a partner gift card, or with respect to the partner gift card itself must be raised with the relevant partner. Livetoplay t is not liable for the partner gift card nor any defects or deficiencies in the partner’s products or services.
4 Payment
4.1 Livetoplay offer payment options that may vary depending on the country of residence: Credit card (VISA, Maestro, MasterCard ),and bank payments.
5 Return Policy
5.1 Unless required otherwise by law or as set out below, once you have placed your order for TGGC and/or partner gift cards, it is non-refundable.
5.2 Where a right of cancellation applies, you can contact Customer Services within the eligible period stating your wish to cancel. We will then cancel TGGC and/or the partner gift cards.
5.3 Once your order is cancelled, we shall refund the balance to you.
5.4 Be aware your bank may hold the refunded amount for up to 30 days prior to releasing it to you
5.2 Payment by invoice, including EAN etc, can be applied for by contacting Livetoplay Sales. When applying for such, the applying company will go through an internal credit approval process.
5.3 The amount of the order is deducted from credit when the order is completed by Livetoplay. An amount greater than what you have approved at the time of purchase can never be deducted.
6 Complaints
6.1 If you are not satisfied with our service, please contact Customer Services.
6.2 If you remain unsatisfied with the outcome, you are entitled to submit an official complaint.
7 Personal Data Processing
7.1 We may collect and process personal data (if you have provided it to us) to process your order and to provide you (and the holder) the service you request. We will only use the information that we collect about you in accordance with applicable law.
7.2 Such activities are set out in our Privacy Policy.
8 Warranty
8.1 Complaints regarding the service or product for which you have redeemed your partner gift card must be made to the partner. Livetoplay is not liable for errors or omissions in the partner’s products or services.
8.2 However, it is a prerequisite that these deficiencies have not arisen as a result of your use of the product or other damaging behaviour.